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Intern - Aviation, LaGuardia Airport Landside Operations

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Job ID: 60155
Department: Aviation
Location: LaGuardia Airport

Description

Responsibilities

The Port Authority offers paid internships to students that provide the opportunity to work with knowledgeable and experienced professionals on assignments critical to operating, maintaining, and expanding the transportation infrastructure for one of the greatest economies in the world.

Assignments include hands-on projects to cultivate technical, writing, communication, and team-building skills. The diversity of our businesses creates a variety of opportunities for students to gain exposure to the work of a first-class public agency.

The Aviation Department is looking for an intern to join their team in the La Guardia Landside Operations unit! Specific responsibilities include but are not limited to:

  • Assist the Supervisor, LaGuardia Customer Experience (LGA CX) in planning, organizing and executing employee recognition and customer appreciation events
  • Assist Supervisor, LGA CX in implementing directives and programs from the Aviation Department’s Chief Experience Officer and Aviation Customer Experience unit
  • Perform terminal checks and field inspections as needed to ensure a high level of customer experience and reduce customer pain points
  • Communicate with customers, airport partners, tenants and an array of Port Authority staff at various levels
  • Serve as the Landside point of contact for all LGA website information updates and coordinate updates with central Aviation Customer Experience staff
  • Use Salesforce CRM software to track and respond to customer correspondence emails/letters
  • Coordinate Landside’s contribution to PA News & LGA Weekly Highlights newsletters

About the Aviation Department and the LaGuardia Landside Operations Unit:

The Aviation Department is responsible for managing one of the most dynamic airport systems in the world, comprising LaGuardia, John F. Kennedy, Newark Liberty, and New York/Stewart airports. In addition to meeting the challenges of day-to-day operations, the Aviation Department is committed to being a world-class operator of world-class airports and has undertaken an ambitious and unprecedented redevelopment and airport improvement program which will position our airports to thrive well into the 21st century.

Nowhere is this commitment to world-class airports for our customers more apparent than at La Guardia Airport (LGA). At LGA, we are building an $8 billion, entirely new 21st-century airport while maintaining full operations for over 30 million passengers each year. When the dust settles, LGA will be the first new U.S. airport in more than 25 years.

The mission of LGA’s Landside Operations Unit is to provide for a seamless customer experience as customers navigate through a new and improved LGA. We do this by managing LGA’s parking, taxi and busing operations, and partnering with industry partners such as the airlines, terminal operators, public transit, for-hire, shared-ride and limo operators, and the rental car community to make sure that every step of the customer journey is handled with excellence, safety and ease of use in mind.

Qualifications

  • Students must be enrolled in an undergraduate or graduate program.
  • We are seeking interns who are talented, driven, and have a genuine interest in contributing to the success of the New York/New Jersey region.
  • We welcome applications from a diverse range of university disciplines and concentrations.
  • Successful candidates will be self-starters with excellent communication, research, and applicable technical skills.

 Desired

  • Demonstrated experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Valid driver’s license

Format

  • This internship is expected to be hybrid, meaning it will be 50% in-person and 50% virtual
  • The breakdown of in-person and virtual days is subject to change based on airport operational needs.

Location

  • When in-person, the internship location is LaGuardia Airport.

Days

  • This internship is expected to be full-time (5 days per week) when school isn’t in session and part-time (2-3 days per week) when school is in session

Duration

  • This internship is expected to last until further notice.

How to Apply

  • To apply, please click the ‘Apply Now’ button.
  • Please be sure to complete all steps of the application process and click Submit at the end.
  • Applicants will receive a generated confirmation email upon application completion.

Instructions

  • To be considered for the position you must respond to the essay question below.
  • All applicants must answer all prompted questions and essay. Please upload your response and resume as one document in the section of the online. application that prompts you to upload your resume.
  • Your essay response cannot exceed 150 words.
  • Applications that do not include a resume and essay response will be considered incomplete and will not be moved forward in the selection process.
  • Essay Question: Why do you want to work as an Intern for the Port Authority of NY & NJ?

The application deadline is Sunday, June 26 at 6:00pm EST. You will not be able to apply after this date.

Recruitment Timeline

  • Interview Process: Applications will be reviewed on a rolling basis and interviews will be conducted at the end of June and beginning of July
  • Program Start Date: This will be determined at the time of an offer

The Selection Process

  • Please note that more than one department may contact students to interview.
  • Only applicants under consideration will be contacted.
  • Interns are selected based on academic achievement, analytical and communication skills, and work experience

How to Apply:

Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority:

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

Equal Opportunity Employer

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

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