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Principal Operations Planning Analyst

Job ID: 40400
Department: Tunnels, Bridges & Terminals
Location: 4 World Trade Center


Under the direction of the Manager, Toll Collection Services, the selected candidate will be responsible for assisting in the oversight of the Integrated Toll Collection System (ITCS) and (RTCS) Replacement Toll Collection System performance to provide improved control of system operation and maintenance activities.  These activities will include: reviewing system performance reports; providing early detection of equipment problems; diagnosing system/component problems; providing assurances against extended periods of undetected component failures; performing image reviews and calculating adjustments to tolls as appropriate; overseeing system administration; ensuring optimal performance of subsystems. The selected candidate will also coordinate activities between the maintenance provider and the facilities to ensure timely repairs with minimal impact on facility operations and customer service. Flexible working hours and off-hours remote system monitoring on a rotating basis are required.


Candidates must present the following qualifications to be considered eligible for this position:

  • Must be eligible to hold a Service B-3 level position and possess a Bachelor’s Degree in Engineering, Computer Science or Business Administration.
  • Must possess a valid driver’s license.
  • Excellent analytical, problem solving, report writing and oral communication skills.
  • Proficiency in MS Excel, Word, Access, and PowerPoint.
  • Demonstrated concern for meeting and exceeding expectations and requirements of customers and an understanding of customer service environment.
  • Demonstrated ability to work effectively with all levels of internal and external staff, contractors, and cross-departmental teams.
  • Demonstrated ability to work independently and prioritize multiple projects.
  • Compile, validate, manage and analyze data that will be used to build various reports with Oracle SQL queries for the Tolling Group, Senior and Executive Management.
  • Compile data from various systems and perform quantitative and qualitative data analyses for internal and external use.
  • Demonstrated ability to analyze data with analytical tools, such as Excel pivot tables and pivot charts.
  • Basic knowledge of how E-ZPass works.


Ideal candidates will present the following profile:

  • Knowledge of computerized maintenance management system applications.
  • Demonstrated ability to design, implement, and maintain a MS Access Database.
  • Demonstrated ability to identify, quantify, and measure Service Level Agreements in a performance-based contract.
  • Demonstrated proficiency in various computer driven programs and experience manipulating data with the use of MS Applications.
  • Experience in an engineering or IT environment.
  • Demonstrated ability to solve complex problems and make quality recommendations.
  • Proficiency in the design, testing or maintenance of electronic toll collection systems.
  • Working knowledge of toll collection equipment.
  • Working knowledge of E-ZPass program.
  • Experience in contract management.
  • An advanced academic degree in a technical field.
  • Demonstrated knowledge of facility operations.
  • Experience with analytical tools such as Power BI, Tableau and R

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.

How To Apply

Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.


The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

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