Summer Intern - Operations Services, Data Science & Process Improvement

Responsibilities

The Port Authority offers paid summer internships to students that provide the opportunity to work with knowledgeable and experienced professionals on assignments critical to operating, maintaining, and expanding the transportation infrastructure for one of the greatest economies in the world.

Assignments include hands-on projects to cultivate technical, writing, communication and team-building skills. The diversity of our businesses creates a variety of opportunities for students to gain exposure to the work of a first-class public agency

The Operations Services Department (OSD) is looking for a summer intern to join their team in the Director’s Office unit! The intern will split their time between two robust and ongoing projects: 1) working with OSD and the Technology Department to establish an OSD Azure Data Warehouse with Synapse connections to currently siloed data and then connecting said data to Power BI dashboard(s); and 2) using office 365 tools (Power Automate, Microsoft Forms, SharePoint) and/or DocuSign to streamline and digitize currently manual processes for the myriad of OSD divisional customer services. The work will assist in OSD’s efforts to continuously improve and become data-driven in its management and decision making. 

Specific responsibilities include but are not limited to:

• Understanding and working with multiple data source types: Oracle, Azure SQL, R:Base, SharePoint, Microsoft Common Data Service, SAP etc.
• Gaining familiarity with the process of establishing a data warehouse using Azure Synapse, Microsoft Analysis Service, and the Azure Active Directory.
• Using Power BI to develop key performance indicators for decidedly disparate data types: vehicular fleet, cafeteria sales, construction project management, maintenance and work orders, employee safety training, job site and food safety inspections, and budget data among them.
• Understanding end-user and stakeholder requirements for web-based versions for service requests and customer processes.
• Understanding the benefits and limitations of current web-based options: DocuSign, MS Forms, SharePoint, and MS PowerApps.
• Garnering and incorporating client feedback once prototyped dashboards and process improvements are created.

About OSD: As the first line of safety management, training, maintenance, and operational support across all The Port Authority of New York and New Jersey’s lines of business, the Operation Services Department (OSD) is key in the day-to-day experience of the public we serve. Among the services OSD’s six divisions provides to the Agency are the following:

• Running four facility cafeterias
• Management of the Agency’s print shop and internal mail service
• Purchase and maintenance of our vehicle fleet
• Safety and fire, crash and rescue training
• Safety auditing for food establishment tenants and capital projects
• Employee injury tracking
• Building and office space management
• Radio communication maintenance for PAPD and facilities
• Creation and maintenance of roadway signage and pavement markings
• Facility construction support for larger scale operating and capital projects

All of these offer competitive in-house options for facilities to meet the public’s transportation needs sustainably and efficiently. These services are vital in protecting our employees, tenants and patrons, as well as preserving the Agency’s physical and economic assets.

Qualifications

• Students must be enrolled in an undergraduate or graduate program for the upcoming Fall 2022 school semester.
• We are seeking interns who are talented, driven and who have a genuine interest in contributing to the success of the New York/New Jersey region.
• We welcome applications from a diverse range of university disciplines and concentrations.
• Successful candidates will be self-starters with excellent communication, research and applicable technical skills.

Desired

• Experience with Power Automate, SharePoint, Forms, Power Apps, DocuSign a plus 
• Experience with Business Intelligence tools (ex. Tableau, Power BI) 
• Experience with developing API calls for data 
• SQL, Python, R, or Javascript/JSON programming a plus 

This will be a hybrid internship opportunity, meaning that it will be virtual and in-person throughout the summer. Dependent on Agency guidance and pandemic conditions.

*This internship is expected to be a full-time internship lasting 8 weeks, with the possibility of extension.

How to Apply

• To apply, please click on the ‘Apply Now’ button.
• Please be sure to complete all steps of the application process and click Submit at the end.
• Applicants will receive a generated confirmation email upon application completion.

Instructions:

• To be considered for the position you must respond to the essay question below.
• All applicants must answer all prompted questions and essay.
• Please upload your response and resume as one document in the section of the online. application that prompts you to upload your resume.
• Your essay response cannot exceed 150 words.

Applications that do not include a resume and essay response will be considered incomplete and will not be moved forward in the selection process.

Essay Question: Why do you want to work as a Summer Intern for the Port Authority of NY & NJ?

The application deadline is February 1 at 6:00pm EST. You will not be able to apply after this date.

Recruitment Timeline:

• Interview Process: Applications will be reviewed on a rolling basis, and interviews will be conducted in March-April.
• Program Start Date: The Summer Internship Program is slated to begin June 2, 2022

The Selection Process:

• Please note that more than one department may contact students to interview.
• Only applicants under consideration will be contacted.
• Interns are selected based on academic achievement, analytical and communication skills, and work experience.