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Summer Intern - Tunnels, Bridges & Terminal: Communications & Customer Experience

Job ID: 60075
Department: Tunnels, Bridges & Terminals
Location: 4 World Trade Center

Description

Responsibilities

The Port Authority offers paid summer internships to students that provide the opportunity to work with knowledgeable and experienced professionals on assignments critical to operating, maintaining, and expanding the transportation infrastructure for one of the greatest economies in the world.

Assignments include hands-on projects to cultivate technical, writing, communication and team-building skills. The diversity of our businesses creates a variety of opportunities for students to gain exposure to the work of a first-class public agency

The Tunnels, Bridges & Terminals department is looking for a summer intern to join their team in the Customer Experience Programs and Services unit! Specific responsibilities include but are not limited to:

  • Leading the redesign and editorial development of our Toll Payer Advocate (TPA) Program Overview, tracking deliverables such as financial agreements and outcome success rates.  This document should focus on reporting a capsule summary of TPA program highlights. It should be eye-catching, informative, well-written, and engaging for an executive-level audience.
  • Initiating and managing the production of a public-facing TPA Presentation to introduce our deliverables to elected officials, external partners, and community groups in the future.
  • Customer Correspondence - Coordinating with facility management to research and draft/issue responses to customer inquiries received via multiple channels

 

About the Tunnels, Bridges and Terminals Department: TB&T connects the road networks of NY and NJ through tunnels, bridges, and interstate bus terminals that permit people and goods to move safely, efficiently, and conveniently while generating net income for the PA’s ongoing operations and investment needs.

Qualifications

  • Students must be enrolled in an undergraduate or graduate program for the upcoming Fall 2022 school semester.
  • We are seeking interns who are talented, driven and who have a genuine interest in contributing to the success of the New York/New Jersey region.
  • We welcome applications from a diverse range of University disciplines and concentrations.
  • Successful candidates will be self-starters with excellent communication, research and applicable technical skills.

 

Desired

  • Strong written and verbal communication skills
  • Collaborative and proactive approach
  • Initiative to propose, develop, and own projects
  • Ability to manage and prioritize multiple projects simultaneously
  • Interest in leveraging customer experience to drive improvements
  • Excellent organizational skills

 

This will be a virtual internship opportunity, meaning that it will be virtual throughout the summer.

*This internship is expected to be a full-time internship lasting 8 weeks.

 

How to Apply

  • To apply, please click on the ‘Apply Now’ button.
  • Please be sure to complete all steps of the application process and click Submit at the end.
  • Applicants will receive a generated confirmation email upon application completion.

 

Instructions:

  • To be considered for the position you must respond to the essay question below.
  • All applicants must answer all prompted questions and essay.
  • Please upload your response and resume as one document in the section of the online. application that prompts you to upload your resume.
  • Your essay response cannot exceed 150 words.

 

Applications that do not include a resume and essay response will be considered incomplete and will not be moved forward in the selection process.

Essay Question: Why do you want to work as a Summer Intern for the Port Authority of NY & NJ?

The application deadline is February 1 at 6:00pm EST. You will not be able to apply after this date.

Recruitment Timeline:

  • Interview Process: Applications will be reviewed on a rolling basis, and interviews will be conducted in March-April.
  • Program Start Date: The Summer Internship Program is slated to begin June 2, 2022

The Selection Process:

  • Please note that more than one department may contact students to interview.
  • Only applicants under consideration will be contacted.
  • Interns are selected based on academic achievement, analytical and communication skills, and work experience.

How to Apply:

Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority:

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

Equal Opportunity Employer

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

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