Job ID: 35678
Location: JFK Airport
Reporting to the Manager, Airport Operations, the successful candidate will lead an innovative team that maintains and elevates the level of landside customer services and community outreach at JFK International Airport (JFK), while ensuring a safe, secure and efficient landside operation.
The day-to-day responsibilities include: planning, organizing, directing, and managing the leadership development and activities of a diverse staff of management, field supervisory and clerical personnel to sustain and elevate customer service programs, support the JFK Redevelopment program, and continue training preparedness for airport emergencies.
Through the direct management of several complex customer service contracts, the successful candidate will prepare and manage the landside units’ annual budgets and monthly expense variances; and manage multiple airport and multi-airport contracts and associated initiatives related to the Customer Service/Ground Transportation Program, Airport Taxi Dispatch Operation, Airport Parking Lots Operation, Bus Transportation Program, Homeless Outreach, Airport Baggage Carts, and Customer Information.
The successful candidate will develop, implement, and ensure training proficiency and readiness related to landside emergency operating plans for snow removal operations, Emergency Operations Center (EOC) and Joint Operations Center (JOC) operations, contingency bus operations for AirTrain service interruptions, and other irregular operations.
The successful candidate will interact often with various internal department and units, such as Maintenance, Traffic Engineering, Resident Engineers Office, Procurement, Law, Properties, Audit and the Port Authority Police; and external partners such as the Terminal Operators, air carriers, Metropolitan Transportation Authority (MTA), Transportation Security Administration (TSA), Taxi and Limousine Commission, and elected officials.
Candidates must present the following qualifications to be considered eligible for this position:
Ideal candidates will present the following profile:
Compensation & Benefits
The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.
How To Apply
Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume.
Only applicants under consideration will be contacted.
About The Port Authority
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.
EQUAL OPPORTUNITY EMPLOYER
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.