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Job ID: 62593
Department: Aviation
Location:
New York,
NY
About the Internship
The Aviation department is looking for a summer intern to join the Customer Experience (CX) unit. The CX unit is responsible for developing the department’s customer experience strategy, standards, and programs for our airports, measuring performance on CX metrics, and ensuring a high standard of service delivery across our airports. The CX unit serves as a content expert on CX trends and best practices, manages customer survey and data collection programs, and coordinates with stakeholders across the airport system to ensure that CX strategy is integrated in project designs and operational plans. The summer intern will contribute to the Aviation CX unit in conducting market research and data analysis.
Responsibilities
Minimum Qualifications
Desired Qualifications
Internship Details
Selection Process
Compensation & Benefits
Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.
Only applicants under consideration will be contacted.
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.