Senior Security Coordinator - Credentialing

About the Role

NOTE: The selected candidate will be required to pass a PAPD background check.

In this role, the Senior Security Coordinator will assist the principal Senior Security Coordinator in the issuance of Airport Security ID (SIDA) badges.  This critical security position must ensure that the Newark Liberty International Airport (EWR) Credentialing Office’s badging process complies with all TSA and Port Authority security regulations and policies, as well as ensuring the office meet the agencies Customer Experience standards.  This position may require rotating shifts and on call evening and weekend.  It is a position of high trust and is responsible for confidential and sensitive security information. This position requires TSA security clearance.

Responsibilities

• Assist in the management of the day-to-day operation of the Security Credentialing Office and supervise the performance of contract and PA clerical staff in the Office.
• Develop and enforce security protocols to ensure Security Credential issuance procedures comply with Transportation Security Administration (TSA) Regulations and Security Directives, Port Authority (PA) Audit requirements, Air Terminal Rules and Office of the Chief Security Office’s procedures. Respond to specific PA and TSA audits and take appropriate corrective action.
• Retrieve and review FBI Criminal History Records Checks (CHRC) and TSA Security Threat Assessment (STA) results for each applicant. Determine eligibility and approve/deny access level requests to Secured Areas of the airport.
• Develop and maintain collaborative relationships with the TSA, the Designated Aviation Channeling Service, Customs and Border Patrol (CBP), Port Authority Police Department (PAPD), other federal agencies, airport community, and other PA departments for efficient and effective security operations.
• Assist in the review/maintenance/development of Security Credentialing office reports, metrics, Standard Operating Procedures (SOPs).
• Conduct internal audits to ensure compliance of multiple programs to include the Authorized Signatory (AS) program, Airport Security ID Card reverse audits, Key and Lock Program, and adherence to TSA security directives and PA policies.
• Manage or assist in implementation of new or enhanced security systems and/or projects/programs.
• Generate and distribute security information in accordance with the PA’s Information Security Handbook.
• Assist in strategic planning on all matters involving the Airport Security Program (ASP). Provide input and feedback with regard to facility procedures and future airport initiatives.
• Monitor status and address inquiries or problems regarding credential applications. Contact customers and communicate with airport community, PA employees and other stakeholders regarding credentialing matters and regulatory requirements. Ensure excellent level of customer service is provided by contract staff.
• Manage and ensure proper auditable documentation is maintained regarding applications and dispositions per regulatory requirements.
• Meet with prospective airlines, tenants, and contractors to review the new company packages and Airport Security Credentialing procedures and PA policies.
• Administer and update the Airport Security Credentialing office website as a customer service tool.
• Assist in airport emergency assignments including snow.
• Participate on security industry working groups involving research and report writing, airport credentialing process and implementation of TSA Security Directives. Participate and/or lead PA security meetings.
• Perform company access control point changes to Identity Management and Credential Issuance System database and other trusted administrator functions.
• Manage and track accounting for lost, non-returned ID Card payments (applicants/tenants to PA Treasury) and supporting paperwork.
• Coordinate airport employee security committees and develop informational material and security awareness promotions.
• Assist PAPD, the Office of Inspector General (OIG) and other law enforcement agencies in special security investigations.
• Review and approve/deny daily stop list and escort letters.
• Coordinate with other PA airports to ensure consistent regulatory compliance and internal Airport Security Credentialing policies and procedures.

Minimum Qualifications

•  A bachelor’s degree from an accredited college or university in Security, Public Administration, Business Administration, Aviation Management or other related field 
• At least two (2) years of relevant experience working in airport operations, airport security, or other airport management or minimum of three years of relevant work experience in airport operations, airport security, or other airport management experience.
• Must be able to obtain TSA security clearance after hiring.

Desired Qualifications

• Three or more years of supervisory experience.
• Knowledge of and/or familiarity with Transportation Security Administration Security Regulations 49 CFR 1540, 1542, and 1544.
• Knowledge of and/or familiarity with Air Terminal Rules and Regulations, especially with regard to security.
• Knowledge of and/or familiarity with Port Authority Airport Security ID Card Program, audit program, and security standard operating procedures.
• Knowledge of and/or ability to learn Port Authority and Aviation operating policies and procedures including those related to contract administration, budgeting, staffing, and contract development.
• Demonstrated ability to work in a fast-paced environment.
• Demonstrated ability to identify problems and develop long-term solutions.
• Demonstrated ability to multi-task while providing outstanding customer service.
• Demonstrated ability to meet or exceed performance objectives and measures.
• Ability to effectively interact with internal and external management and governmental agencies.
• Strong, proven, oral and written communication and presentation skills. 
• Proficiency with Microsoft Office software programs, specifically, Excel, Outlook, Word and Power Point.
• Excellent analytical skills.
• Demonstrated knowledge and experience with various computerized systems.
• Demonstrated knowledge and experience with PA SAP billing and payment system.

Selection Process

The application process varies by position, but typically includes an initial phone interview for qualified candidates, followed by a more in-depth interview(s) and/or assessment(s). Selected candidates who are made a conditional job offer will be asked to undergo a background check.

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive benefits package, hybrid work options for many positions, and a professional environment that supports development and recognizes achievement.

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