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Summer Intern - Aviation, Concessions & Strategic Customer Experience

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Job ID: 61457
Department: Aviation
Location: New York, NY


The Port Authority of New York & New Jersey offers paid internships, providing students with the opportunity to work with experienced professionals on assignments critical to building, operating, and maintaining transportation and infrastructure assets in New York and New Jersey. Assignments include hands-on projects where interns quickly become part of the team and help the agency with its mission of keeping the region moving. The diversity of our businesses creates a variety of opportunities for students to gain exposure to the work of a first-class public agency.

The Aviation department is looking for a summer intern to join their Concessions & Strategic Customer Experience team!

About the Aviation Department and the Concessions & Strategic Customer Experience Unit:

The Aviation Department is responsible for managing one of the most dynamic airport systems in the world, comprising LaGuardia, John F. Kennedy, Newark Liberty, and New York Stewart airports.  In addition to meeting the challenges of day-to-day operations, the Aviation Department is committed to being a world-class operator of world-class airports and has undertaken an ambitious and unprecedented redevelopment and airport improvement program which will position our airports to thrive well into the 21st Century.

The Concession & Strategic Customer Experience Unit manages a portfolio of over 200 lease agreements and over 600 concession locations, with a mission to deliver a world class shopping and dining experience to our airport customers. 


  • Assist Aviation Concessions Unit with collecting critical documentation from external and internal stakeholders to facilitate agreement execution and record keeping
  • Assist with entering concessions contracts and agreements data into the Port Authority’s finance and real estate management system
  • Provide valuable insight and feedback on the coordination of current concessions contracts, information systems, and management practices
  • Work with Senior Concessions Agreement Coordinator to prepare new agreements, receive security deposits requirements, issue insurance certificates compliance memos
  • Liaise with internal stakeholders including Port Authority A Law, Risk Management, and Office of Financial Planning
  • Engage with the broader Aviation Concessions Unit to collaborate in creating a world class concessions programs across all Port Authority Airports


  • Enrollment in an undergraduate or graduate program through the Fall 2024 semester (August 2024 or beyond)
  • Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc.
  • Strong written and verbal communication skills, including the ability to synthesize information into executive reports and presentations
  • Interest in contributing to the success of the Port Authority’s Airports Concession Programs Interest in public service and/or transportation
  • Willingness to learn


  • Enrolled in a program related to law, business management, information management, transportation, or a related field
  • Problem-solving, critical thinking and decision-making skills
  • Strong attention to detail with ability to notice errors without getting lost in the detail
  • Experience creating and interpreting Microsoft Excel reports, including use of pivot tables and formulas
  • Strong organizational skills and interest in file and information management

Internship Details:

  • The start date will be Thursday, May 30, 2024, with an orientation that will take place at 4 World Trade Center in Lower Manhattan
  • The internship will last 12 weeks, ending on Friday, August 23, 2024
  • This is a full-time internship (generally 5 days per week at 7.25 hours of work per day plus a 45-minute break)
  • The internship is expected to be hybrid, partially virtual and partially in-person at 4 World Trade Center in Lower Manhattan
  • The hourly salary range is $17.20 to $28.85 (the hourly salary is determined by internship type and school year)
  • These details are subject to change

How to Apply:

  • Click “Apply Now”
  • Follow the prompts
  • Please submit the following with your application:
    • A resume that clearly indicates your expected graduation date
    • A cover letter detailing your reasons for wanting to intern at The Port Authority of New York & New Jersey

How to Apply:

Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority:

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

Equal Opportunity Employer

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

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