Telecommunications Associate

Responsibilities:

 Under the supervision of the Manager of Telecommunication Operations, the successful candidate will be responsible for the following:

• Maintain, monitor, and administer agency Cisco IP telecommunication infrastructure.
• Report of overall system metrics on a weekly basis and describe any trends that may negatively impact system performance.
• Maintain inventory of Cisco endpoints 
• Configure Cisco Unified Communications Manager platform.
• Modify and create Cisco IP phone endpoints and Webex Boards
• Understanding of underlying network supporting the agency phone system
• Configure Cisco Unity Connection voicemail system and Unified Call Center Express
• Modify and create Cisco Unity voicemail profiles.
• Working knowledge of Cisco Webex and associated applications
• Create and analyze user accounts.
• Measure system usage and monitoring tools
• Document system processes and procedures
• Develop a run-book manual that can be handed off to new or replacement employees.
• Train end users on IP phones, voicemail, and WebEx
• Work with agency Help Desk
• Document actions to resolve end user issues.
• Exercise diligence in responding to/resolving incoming trouble tickets and communicate when problems are resolved.
• Communicate with end users in resolving simple and complex problems.

Qualifications:

Candidates must present the following qualifications to be considered eligible for this position:

• 3 years of knowledge and hands on experience in the Network or Telecommunications field
• 3 years of knowledge and hands on experience working with Cisco IP telephony systems

Desired:

Ideal candidates will present the following profile:

• Strong written and verbal skills
• Ability to trouble shoot IP telephony and associated network issues.
• Understanding of contemporary network concepts and supporting Cisco hardware, such as switches and routers