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Job ID: 60760
Department: Human Resources
Location: 4 World Trade Center
The Human Resources Department is looking for a Benefits Customer Care Representative to join the team on a contract (temporary) basis. In this role, the incumbent will have primary responsibility for intake of benefits inquiries through our dedicated customer care & solutions phone line, logging and resolving of cases via Salesforce, and managing inquiries within dedicated benefits mailboxes. The role will focus on providing quality customer service to employees and retirees when resolving benefits inquiries and supporting the administration of critical programs such as, open enrollment, new hire orientation, and the retirement process.
Reporting to the Benefits Supervisor, the Benefits Customer Care Rep’s responsibilities include but are not limited to:
Ideal candidates will present the following profile:
About Employee Benefits: As part of the agency’s Employer of Choice agenda, the Employee Benefits Division is committed to investing in our employees’ health and wellness by offering a competitive benefits package. We administer the Port Authority/PATH’s benefits programs for our active and retired population and their eligible dependents, while providing them support for all benefits related questions including healthcare, retirement, disability, and Medicare. Employee Benefits is responsible for plan enrollment, monitoring eligibility, researching, and analyzing benefits plans, programs & policies and making recommendations to ensure our benefits remain competitive and in-line with industry standards. We also monitor government regulations, legislation, and benefits trends to ensure our plans are in line with guidelines. This group maintains a focus on process optimization and continuous improvement to ensure a high level of customer service.
Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.
Only applicants under consideration will be contacted.
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.