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Principal Operations Planning Analyst

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Job ID: 60601
Department: Tunnels, Bridges & Terminals
Location: New York, NY



 Under the direction of the Manager, Maintenance & Support, the selected candidate will be responsible for assisting in the oversight of the (RTCS) Replacement Toll Collection System performance to provide improved control of system operation and maintenance activities.  These activities will include: reviewing system performance reports; providing early detection of equipment problems; diagnosing system/component problems; providing assurances against extended periods of undetected component failures; performing image quality reviews and calculating adjustments to tolls as appropriate; overseeing system administration; coordinate system change management; inventory management oversight, and root cause analysis research ensuring optimal performance of subsystems. The selected candidate will also coordinate activities between the maintenance provider and the facilities to ensure timely repairs with minimal impact on facility operations and customer service. Flexible working hours and off-hours remote system monitoring on a rotating basis are required.  



  • Must possess a Bachelor’s Degree in Engineering, Computer Science or Business Administration equivalent 
  • Must possess a valid driver’s license.
  • Excellent analytical, problem solving, report writing and oral communication skills.
  • Proficiency in MS Excel, Word, Access, and PowerPoint.
  • Proficiency in creating SQL queries.
  • Demonstrated ability to analyze data with analytical tools, such as Excel pivot tables and pivot charts.
  • Demonstrated ability to work independently and prioritize multiple projects.


  • Knowledge of computerized maintenance management system applications.
  • Demonstrated ability to design, implement, and maintain a MS Access Database.
  • Demonstrated ability to design, implement, and maintain a SharePoint online site or MS Teams group.
  • Demonstrated ability to identify, quantify, and measure Service Level Agreements in a performance-based contract.
  • Demonstrated proficiency in various computer driven programs and experience manipulating data with the use of MS Applications.
  • Experience in an engineering or IT environment.
  • Demonstrated ability to solve complex problems and make recommendations.
  • Proficiency in the design, testing or maintenance of electronic toll collection systems.
  • Working knowledge of toll collection equipment.
  • Basic knowledge of how E-ZPass works.
  • Experience in contract management.
  • An advanced academic degree in a technical field.
  • Demonstrated knowledge of facility operations.
  • Experience with analytical tools such as Power BI, Tableau and R.
  • Demonstrated concern for meeting and exceeding expectations and requirements of customers as well as an understanding of customer service environment.
  • Demonstrated ability to work effectively with all levels of internal and external staff, contractors, and cross-departmental teams.


How to Apply:

Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority:

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

Equal Opportunity Employer

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

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