Passenger Information Agent (Temporary)

EXTERNAL JOB POSTING

Responsibilities:

Temporary Passenger Information Agents (TPIA) play a highly visible full-time front-line customer service role at PATH terminals and stations. TPIAs answer customer questions and provide information about PATH service routes, station locations, fares, and directions. They also check customer communication equipment and report malfunctions.

Temporary Passenger Information Agents will be required to work rotating shifts (am, pm, midnights, weekends, holidays and overtime if necessary). Work schedules can fluctuate from week to week and tours and days off can be different.

Successful candidates who accept a Temporary Passenger Information Agent (TPIA) position are ineligible to apply for or transfer to positions within PATH that are outside of their bargaining unit for a period of six (6) months from their date of hire.

Qualifications:

Candidates must present the following qualifications to be considered eligible for this position:

• High School Diploma or GED from an accredited institution.
• Minimum of one (1) year work experience in a customer service role, working in a demanding environment that requires significant interaction with the public
• Demonstrated customer service skills with the ability to clearly communicate with the general public with courtesy and professionalism
• Ability to work 40 hours per week with rotating shifts (am, pm, midnight, weekends, holidays, and overtime).

• Port Authority or PATH employees, are not eligible to apply to this posting and must apply to this position internally.

Testing:

Applicants under consideration will be contacted via email for testing. 

Selected qualified candidates will be invited to participate in a in the assessment process which consists of written and an interview.

• The written exam is designed to measure a candidate's knowledge in areas such as: a) The ability to understand and utilize information provided in maps, tables and in writing to respond to specific customer questions; b) The ability to add, subtract, multiply, or divide quickly and correctly; and c) The ability to use correct grammar, wording and punctuation to clearly and accurately communicate a specific situation in a report.
• The oral exam/ interview is designed to measure the candidate's work experience, skills, and abilities in areas such as Situational Judgment; Problem Sensitivity; Customer Service; Interpersonal Relations; and Oral Communication.
• Qualified Candidates who pass the assessment will be required to go through a background check and medical examination. Participation in the selection process does not guarantee an offer or a position with The Port Authority Trans Hudson Corporation (PATH).

Compensation & Benefits:

The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.

• Starting Salary:  $22.45 hourly (subject to collective bargaining agreement).

• Temporary Passenger Information Agents are employed as temporary employees without benefits. TPIA’s that demonstrate strong performance have the opportunity to grow within the agency and become permanent employees in roles such as conductors, train engineers, etc.  TPIAs must meet a 6 month probationary period before being eligible to apply for other opportunities.