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Job ID: 60388
Department: Tunnels, Bridges & Terminals
Location:
New York,
NY
The Tunnels, Bridges and Terminals Department (TB&T) is building a greater departmental understanding and investment in Customer Experience (CX), which includes our internal Port Authority of New York and New Jersey customers as well as our public customers. With eight distinct complex facility operations connecting the New York â New Jersey region, we are strengthening our communications approach to continue driving operational change and delivering positive customer experiences.
Reporting to the Customer Experience Supervisor in the Tunnels, Bridges & Terminals Department (TB&T), the selected candidate will manage and provide first-line communications with TB&T customers via multiple channels. Serving as a liaison with the agency Marketing and Media Departments, and with all TB&T facilities, the selected candidate will research and draft written responses to customer inquiries while managing related communications performance metrics. The selected candidate will also be driving TB&Tâs social media strategy, collaborating with facility managers and our Marketing team to create comprehensive and engaging content about our work.
This position will maintain, research, create, and support communications with TB&T customers in the form of reports, external news releases, and special events. Strong research, writing and proofreading skills are essential, and a graphic design background is preferred. Development of Executive reporting will be prioritized. Promotion of annual and new special events will require knowledge in project management and community support. A successful background in community engagement is preferred.
The Customer Experience Communications Specialist will also serve as a member of the Toll Payer Advocate team, researching inquires to address customer issues beyond the scope of the NY E-ZPass Customer Service center contract. Candidates will provide professional resolutions to customer issues while developing and maintaining detail-oriented dashboards and metric tracking to define customer concerns.
Responsibilities
Qualifications
Desired
Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.
Only applicants under consideration will be contacted.
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.