Summer Intern - Tunnels, Bridges & Terminals, Customer Experience Programs & Services

Description

The Port Authority of New York & New Jersey offers paid internships to students that provide the opportunity to work with knowledgeable and experienced professionals on assignments critical to operating, maintaining, and expanding the transportation infrastructure for one of the greatest economies in the world. Assignments include hands-on projects to cultivate technical, writing, communication, and team-building skills. The diversity of our businesses creates a variety of opportunities for students to gain exposure to the work of a first-class public agency.

The Tunnels, Bridges and Terminals department is looking for an intern to join their Customer Experience Programs and Services team! We’re looking to improve how we tell our customers’ stories to drive operational change and deliver more meaningful customer experiences across our facilities. Reporting to the General Manager, Customer Experience (CX), you’ll work with our team to become familiar with our customer base, case management protocol, CX initiatives, and reporting portfolio. You’ll develop branding, editorial, and visualization improvements to elevate how we present our CX reporting and analyses to department and agency leadership. You’ll also help us expand our internal messaging and lead the development of a new CX newsletter broadcast.  Specific responsibilities include but are not limited to: 

• Reporting / Branding - Review our team’s existing report deliverables and develop/define a polished, branded look and feel for our document portfolio that defines our group while aligning with agency design standards.
• Content Development / Editorial Support - Provide editorial and technical support in improving CX data dashboard portfolio for executives and facility management. Develop content plan and format for a TB&T CX “newsletter” that can be issued to the department on a quarterly basis. While the content can be curated from our other deliverables, you’ll lead the design and editorial development to create an eye-catching, informative, well-written, and engaging document for an audience that may not otherwise consider CX within their work approach.
• Customer Correspondence - Coordinate with facility management to research and draft/issue responses to customer inquiries received via multiple channels.

About the Tunnels, Bridges and Terminals Department: 

TB&T connects the road networks of NY and NJ through tunnels, bridges, and interstate bus terminals that permit people and goods to move safely, efficiently, and conveniently while generating net income for the PA’s ongoing operations and investment needs. 

Qualifications

• Candidates must be students enrolled in an undergraduate or graduate program returning to their program during the Fall 2023 semester.
• We are seeking interns who are talented, driven, and have a genuine interest in contributing to the success of the New York/New Jersey region.
• We welcome applications from a diverse range of majors/minors.
• Successful candidates will be self-starters with excellent communication, research, and applicable technical skills.

Desired Skills

• Exceptional written and verbal communication skills
• Developing/editing content and delivering presentations
• Experience with document design/layout
• Experience with data analysis and visualization (Excel, Power BI, Tableau)
• Collaborative and proactive approach
• Initiative to propose, develop, and own projects
• Ability to manage and prioritize multiple projects simultaneously
• Interest in leveraging transportation customer experience to drive improvements

 Internship Details:

• The duration is expected to be approximately 12 weeks, starting in the beginning of June 2023
• This internship will require work 5 days/week at 7.25 hours/day
• The format is expected be Hybrid
• These details are subject to change

The application deadline is Monday, February 6 by 5:00 PM EST.

 How to Apply

• Click “Apply Now”
• Follow the prompts
• Make sure you submit the following:
  1. A resume (please make sure to include your expected graduation date)
  2. A cover letter detailing why you want to work at The Port Authority of New York & New Jersey

The Selection Process

• Only applicants under consideration will be contacted
• Interviews will likely start toward the end of January
• Interns are selected based on academic achievement and work experience, in addition to analytical and communication skills

How to Apply:

Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority:

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

Equal Opportunity Employer

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.