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Work for one of the world’s most vital and vibrant operations of transportation network! We want dynamic candidates who have a clear interest in a career in public service and show a passion for all areas of aviation/airport management. The Assistant Manager, Airside Operations will be expected to lead an innovative team that maintains and elevates the level of airside customer service and community outreach at JFK, while ensuring a safe, secure and efficient airside operation. JFK, the busiest airport in the NYC metropolitan area and one of the world’s leading international gateways, awaits YOU!
Reporting to the Manager, Airside Operations, the Assistant Manager, Airside Operations will:
- Develop, motivate, and sustain a highly qualified unit, comprised of clerical and field staff
- Elevate customer service programs
- Support the JFK Redevelopment program
- Maintain training preparedness for airport emergencies
- Ensure airport operations and infrastructure comply with Federal Aviation Administration (FAA) regulations and security, department, and agency policies, as well as to deliver all aeronautical services with the highest level of customer service.
- Lead the development and implementation of policies and procedures to ensure FAR Part 139 compliance and manage the timely process of identifying, addressing, and correcting Part 139 deficiencies, whether observed by Port Authority or FAA
- Provide supervision, direction, and guidance to the Chief Operations Supervisor (FS-9) for the execution of routine responsibilities including airport operations, staffing and training
- Support and track compliance status for Wildlife (USDA) maintenance and ensure safe and efficient airport operations
- Participate and lead in the planning and coordination of airport construction activities impacting aeronautical operations (i.e. offer FAA advisory circular design guidance, etc.)
- Ensures airport community awareness of aeronautical construction activities as well as the associated runway and taxiway closures
- Manage the development, submission and receipt of FAA approval of Construction Safety and Phasing Plans
- Collaborate with Port Authority staff, including Aviation Planning, Aviation Technical Services, Project Management, and Engineering to plan, develop, and implement aeronautical delay reduction enhancements
- When necessary, responds to the Incident Command Post for VIP movements and major aeronautical incidents and liaises with the Emergency Operations Center (EOC)
- Assist in implementing productivity/progress improvements that increase revenues, process efficiency, customer service, and/or reduce costs
- Develop, implement and maintain regularly scheduled communication channels with airport stakeholders including airlines, tenants, FAA Air Traffic, and FAA Technical Operations
- Represent JFK Airport Operations at KAAMCO Ground Operations, FAA Customer Forums, Runway Safety Action Team (RSAT), Chief Pilots, Surface Management Working Group, NYC Wildlife Task Force, and other community and industry meetings
- Prepare and manage the Aeronautical Operations Unit budget
- Manage General Aviation Terminal (GAT) operations including UN General Assembly procedures and enforcing the day-to-day Fixed Base Operator (FBO) procedures in accordance with the FBO lease
- Identify problems and institutes new methodologies for general and contract management
- Supervise and administer a diverse union workforce including, but not limited to, scheduling, absence control, discipline, motivation, problem resolution, labor relation issues, training requirements, human resource matters, and managing and reporting the unit’s performance measures
- Coordinate with the airport fueling contractor and tenants to ensure NFPA compliance on ramps, fuel farms, and aeronautical areas
- Required to work special events, emergencies, construction projects and/or weather-related events (i.e. all snow events), outside of normal working hours, inclusive of nighttime 12-hour shifts
- Bachelor’s Degree from an accredited college or university
- Minimum of three (3) years’ experience in:
- Leading an operations team related to airside operations or regulated personnel training programs
- Coordinating the logistics and administration of an airside operation with at least one year in a managerial capacity
- Pass a criminal history records check, as mandated by 49 CFR Part 1542, and to meet all requirements necessary to obtain and maintain a Security Identification Display Area (SIDA) Card credential with airfield Movement Area Driving and Escort Privileges
- Ability to report to work expeditiously in response to airport emergencies, inclusive of snow emergencies, 24 hours per day, seven days per week
- Possess a valid driver’s license
- Master’s Degree in Aviation, Planning, Transportation, or Engineering field
- Knowledge of DHS, FAA (Part 139), and airline regulations
- Demonstrated knowledge of incident command systems, emergency management response, and emergency preparedness
- Familiarity and experience with complex aeronautical construction projects
- A working knowledge of airport fueling programs and NFPA regulations
- Experience in managing relationships among airport stakeholders including airlines, Chief Pilots, FAA Air Traffic, FAA Technical Operations, and Terminal Operators
- Knowledge of procurement processes and experience in preparing, negotiating, and managing multiple Operations and Maintenance (O&M) service contracts and programs
- Demonstrated ability to balance multiple competing priorities in a fast-paced environment
- Familiarity with Port Authority policies and procedures
- Experience in delivering customer service and customer communication programs in any transportation-related, high operational tempo environment, or equivalent consumer volume
- Strong interpersonal skills with the ability to establish and maintain positive working relationships with all levels of internal and external stakeholders including air carriers, tenants, vendors, and third-party contractors
How to Apply:
Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.
Only applicants under consideration will be contacted.
About The Port Authority:
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.
Equal Opportunity Employer
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.