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Senior Program Manager

Job ID: 40643
Department: Tunnels, Bridges & Terminals
Location: Port Authority Bus Terminal


The Port Authority Bus Terminal Replacement Program (PABTR) is an estimated $7-10 billion project in Midtown Manhattan to replace the existing PABT, the world’s busiest bus terminal, while it remains operational throughout the entirety of construction. The PABTR includes all infrastructure and systems for a new transit system, including the ramps, a staging and storage facility, and a new main terminal. The components of the Redevelopment Program, which is managed by Major Capital Programs (MCP), will be planned, designed and constructed by a combination of various consultant and contractors procured through traditional and innovative procurement methods. The selected candidate will be an integral part of the Management Team charged with planning, designing, procuring, and implementing the PABTR program. 

Reporting to the Program Director PABT Replacement, the Senior Program Manager will be responsible for ensuring that the conceptual planning objectives and proposed design requirements meet TB&T and Agency operating, maintenance, and security requirements, while also ensuring Bus Carrier, Tenant, and Customer needs are effectively addressed by the PABTR conceptual design.  The Senior Program Manager will coordinate with the Program Director and Operations Manager to help balance the needs of over 10 different Commuter, Intercity, and Jitney Carriers who are expected to operate a full schedule of departures throughout construction. It is expected that construction operations will need to leverage innovative technology solutions for bus arrivals/departures, wayfinding, and customer communications.  Additionally, the Senior Program Manager will be required to meet with external stakeholders including NJ Elected Officials, NY Elected Officials, New Jersey Transit (NJT), NYC Mayor’s Office, NYC Planning, NYCDOT, MTA, and NYC Community Boards 4 and 5 throughout the Project.  

The selected candidate will be responsible for: 

  • Provide technical expertise and leadership to align the delivery and utilization of technology throughout the Program, as well as negotiating technology agreements and managing technology vendors. 
  • Working with the technology team, MCP, and other stakeholders to understand and document operational needs, as well as corresponding staffing and operational costs
  • Maintain knowledge of evolving technology trends and potential relevance to PABTR construction, as well as temporary and permanent operations
  • Ensuring that all project related information is current and accurate. Provide high-level briefing on project status to senior executive management.
  • Leading meetings and coordinating with bus carriers, staff departments, local, city and state agencies, utility companies, and community organizations required to support the Program; Manages strong relationships with all partners throughout all stages of the Program.
  • Coordinating with both PA internal and external stakeholders to obtain approvals/agreements necessary for the successful implementation of the program.
  • Ensuring levels of service and customer satisfaction through oversight of the project implementation including assurance of collaboration and coordination among all stakeholders and mitigation of facility operational impacts. Fosters conclusive conflict resolution in all Stages.
  • Leading, developing and motivating staff ensuring the highest level of staff capabilities aligned with best industry, project-management practices. Ensures appropriate resource allocation and establishes performance measures for staff.
  • Assisting the Program Director in accomplishing the division’s day to day tasks and responsibilities including during his/her absence; attending meetings, making project related decisions, reviewing and signing documents and responding to senior management requests.


Candidates must present the following qualifications to be considered eligible for this position:

  • Bachelor's Degree from an accredited college or university in Engineering, Architecture, or Urban Planning
  • Minimum of 8 years of progressively more responsible senior level project and design management experience in large, complex, transportation infrastructure or technology projects, preferably in an airport environment including knowledge of design, construction and procurement on similar projects.
  • Thorough knowledge of the engineering design process, construction management, construction estimating and project budgeting and scheduling.
  • Demonstrated experience in the design, implementation, testing and commissioning of automated transit systems, controls and communications.
  • Extensive knowledge of project management, scheduling, cost control and scope/code compliance review procedures, along with knowledge of multi-discipline engineering and construction principles.
  • Excellent judgment and ability to grasp complex subject matter and communicate succinctly to technical and non-technical professionals
  • Proven ability to develop intricate program and project strategies to achieve business goals and to understand their impact on various stakeholders within and outside the Port Authority.
  • Extensive experience in managing and influencing diverse work groups, project teams and internal and external stakeholders, including Regulatory Agencies.
  • Demonstrated superior customer service, decision-making, problem solving, conflict resolution and interpersonal skills.
  • Recognized leadership qualities in the guidance of staff efforts to deliver program and project objectives.


Ideal candidates will present the following profile:

  • Professional Engineer, Registered Architect license, or substantive field experience in the transit systems field that may be used as equivalency.
  • Demonstrated experience organizing a demanding workload with the ability to work in a high-pressure environment with multiple tasks due in a tight timeframe.
  • Demonstrated ability to work effectively with diverse groups such as tenants, contractors, vendors, government, and industry officials.
  • Substantive knowledge of Port Authority policies and procedures related to project management systems, administration, the capital authorization and agenda review processes and document control.
  • Knowledge of the bus industry including public and private carriers, as well as the operational differences in commuter versus long haul operations. 
  • Demonstrated ability to establish comprehensive, detailed plans with specific timeframes, milestones, and deliverables necessary to meet or exceed project goals.
  • Demonstrated proficiency in effectively persuading, influencing and negotiating with individuals at various levels of the organization to achieve desired outcomes.

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.

How To Apply

Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.


The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

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