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Senior Transportation Programs Analyst (Suspension Analyst)

Job ID: 42032
Department: Tunnels, Bridges & Terminals
Location: 4 World Trade Center


Reporting to the Supervisor of the Revenue Recovery group, the selected candidate will support the toll collection program with specific responsibilities for assisting in toll violations recovery and the New York State Department of Motor Vehicles (NY DMV) vehicle registration suspension program.  In addition, the selected candidate will assist with settlements, credits and disputes. The selected candidate will aid in real-time pursuit of violators through the following activities:

  • Compile evidence to escalate violations to collection agencies
  • Compile supporting documentation for vehicle suspension of persistent violators through the NY DMV registration suspension program
  • Conduct research of violation accounts using Vector and Crystal reporting systems 
  • Run queries, conduct research and analyses, and communicate findings with customers, with contractors, and various levels of staff throughout the Agency
  • Assist with customer credit disputes and resolution process by gather back-up information, assess disputes, deny claims, recommend resolution, and prepare a MA for department signature and Agency Review with the latest approved formats 
  • Make appropriate modifications to documents based upon reviews and track and manage the signature process for memo approvals
  • Track and monitor approvals and appeals for reporting purposes
  • Perform other duties as assigned


Candidates must present the following qualifications to be considered eligible for this position:

  • Must possess a Bachelor’s Degree from an accredited college or university
  • Minimum of 2 years’ relevant work experience in data management, accounting, and/or customer service with quantitative and analytical skills


Ideal candidates will present the following profile:

  • Excellent written and oral communication skills, including experience in summarizing results of analyses
  • PC proficiency with experience in Microsoft Office applications, with strong experience in Excel and Access
  • The ability to provide occasional off-hours (evening and weekend) support of PAPD enforcement efforts is a plus
  • Strong research, analytical and organization skills
  • Ability to gather data, perform process analysis, and provide recommendations
  • Experience with account management/client relationship management
  • Strong organizational, verbal, presentation, and written skills
  • Strong time-management skills and problem-solving skills
  • Demonstrated ability to work under pressure and meet tight deadlines
  • Demonstrated experience in conflict resolution
  • Demonstrated productivity in a team environment
  • Process-orientation with a strong bias for action
  • Knowledge of toll systems and/or back office operations is a plus 

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.

How To Apply

Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.


The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

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