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Telecommunications Associate

Job ID: 37042
Department: Technology Department
Location: 2 Montgomery Street

Responsibilities

Under the supervision of the Manager of Network Operations, the successful candidate will be responsible for the following:

  • Maintain, monitor and administer agency Cisco IP telecommunication infrastructure
  • Report of overall system metrics on a weekly basis and describe any trends that may negatively impact system performance
  • Assist in the research and evaluation of emerging telecommunication technologies
  • Configure Cisco Unified Communications Manager platform
  • Modify and create Cisco IP Phone endpoints and Webex Boards
  • Understanding of underlying network supporting the agency phone system
  • Configure Cisco Unity Connection voicemail system and Unified Call Center Express
  • Modify and create Cisco Unity voicemail profiles
  • Working knowledge of Cisco Webex and associated applications
  • Create and analyze user accounts
  • Measure system usage and monitoring tools
  • Document system processes and procedures
  • Develop a run-book manual that can be handed off to new or replacement employees
  • Create a training portfolio that can be delivered as either in person course material or as information that can be ported on the agency Web site
  • Train end users on IP phones, voicemail and WebEx
  • Work with agency Help Desk
  • Document actions to resolve end user issues
  • Exercise diligence in responding to/resolving incoming trouble tickets and communicate when problems are resolved
  • Communicate with end users in resolving simple and complex problems

Qualifications

Candidates must present the following qualifications to be considered eligible for this position:

  • Associate Degree in Electronics, IT or related discipline from an accredited college or university
  • 2 years of knowledge and hands on experience in the Network or Telecommunications field

Desired

Ideal candidates will present the following profile:

  • Strong written and verbal skills
  • Ability to trouble shoot IP telephony issues
  • Understanding of contemporary network concepts and supporting Cisco hardware, such as switches and routers

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.

How To Apply

Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

EQUAL OPPORTUNITY EMPLOYER

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

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