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Manager, Landside Operations - JFK

Job ID: 35678
Department: Aviation
Location: JFK Airport


Reporting to the Manager, Airport Operations, the successful candidate will lead an innovative team that maintains and elevates the level of landside customer services and community outreach at JFK International Airport (JFK), while ensuring a safe, secure and efficient landside operation.


The day-to-day responsibilities include: planning, organizing, directing, and managing the leadership development and activities of a diverse staff of management, field supervisory and clerical personnel to sustain and elevate customer service programs, support the JFK Redevelopment program, and continue training preparedness for airport emergencies.


Through the direct management of several complex customer service contracts, the successful candidate will prepare and manage the landside units’ annual budgets and monthly expense variances; and manage multiple airport and multi-airport contracts and associated initiatives related to the Customer Service/Ground Transportation Program, Airport Taxi Dispatch Operation, Airport Parking Lots Operation, Bus Transportation Program, Homeless Outreach, Airport Baggage Carts, and Customer Information. 


The successful candidate will develop, implement, and ensure training proficiency and readiness related to landside emergency operating plans for snow removal operations, Emergency Operations Center (EOC) and Joint Operations Center (JOC) operations, contingency bus operations for AirTrain service interruptions, and other irregular operations.


The successful candidate will interact often with various internal department and units, such as Maintenance, Traffic Engineering, Resident Engineers Office, Procurement, Law, Properties, Audit and the Port Authority Police; and external partners such as the Terminal Operators, air carriers, Metropolitan Transportation Authority (MTA), Transportation Security Administration (TSA), Taxi and Limousine Commission, and elected officials.


Candidates must present the following qualifications to be considered eligible for this position:

  • Bachelor’s Degree in Aviation, Planning, Transportation, Engineering, Public Administration or related field from an accredited college or university.
  • At least 10 years of work experience in an aviation, transportation, operations, or related business field, with at least five years in a managerial capacity.
  • Ability to report to work expeditiously in response to airport emergencies, inclusive of snow emergencies, 24 hours per day, seven days per week.
  • Must possess a valid New York or New Jersey driver’s license.


Ideal candidates will present the following profile:

  • Master’s Degree in Aviation, Planning, Transportation, or Engineering field.
  • Knowledge of DHS, FAA, and airline regulations.
  • Demonstrated leadership capability, with the ability to manage, develop, and motivate diverse teams to perform at their highest level.
  • Experience in delivering customer service and customer communication programs in any transportation-related, high operational tempo environment, or equivalent consumer volume.
  • Strong interpersonal skills with the ability to establish and maintain positive working relationships with all levels of internal and external stakeholders including air carriers, tenants, vendors, and third party contractors.
  • Demonstrated problem-solving analysis and decision-making skills.
  • Thorough knowledge of procurement processes and experience in preparing, negotiating and managing multiple Operations and Maintenance (O&M) service contracts and programs.
  • Working knowledge of airport terminals and landside operations.
  • Knowledge of administrative policies and procedures, including those related to administration, budgeting, human capital recruitment, and business planning.
  • Demonstrated successful negotiation and conflict resolution skills.
  • Strong, proven, written and verbal communication skills.
  • Demonstrated ability to develop contingency operational plans for landside services to mitigate the impact of construction and to achieve departmental business goals.
  • Demonstrated ability to balance multiple competing priorities in a fast-paced environment.


Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.

How To Apply

Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume.

Only applicants under consideration will be contacted.

About The Port Authority

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.


The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

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