Job ID: 35586
Location: JFK Airport
Reporting directly to the General Manager, Rail Operations - AirTrain JFK, the Senior Project Manager, AirTrain Customer Experience will serve as the link between the AirTrain Operations, Aviation Customer Experience, Redevelopment, terminal operators, and other airport stakeholders to manage the implementation of the customer experience program throughout the AirTrain JFK. This position ensures the diverse needs of all segments of customers are met, and that the appropriate mechanisms are in place to ensure compliance in existing operations and in new facilities as our major airports undergo significant redevelopment and AirTrain expansion. The selected candidate will manage and implement projects through effective and efficient utilization of best practices in project management. They will deliver projects on time and within budget incorporating and implementing initiatives for productivity and process improvements. They will utilize Agency project control systems to maintain scope, schedule and budget; demonstrate strong planning and communication skills through clarity and logic imposed in the WBS; and takes corrective action to control scope, schedule and budget variances. The position also coordinates on a wide range of initiatives aimed at driving a world class customer experience for the diverse range of passengers who travel through our AirTrain and airport. The Senior Project Manager will establish and lead multi-faceted teams for their assigned projects, managing and integrating comprehensive scopes of work, schedule, and budget with necessary stakeholders. They will be responsible for advancing their assigned projects through the Board process and contract award, preparing authorization documents, briefing folders, support materials, and presentations as necessary
Specific responsibilities include, but are not limited to:
Candidates must present the following qualifications to be considered eligible for this position:
Ideal candidates will present the following profile:
Compensation & Benefits
The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.
How To Apply
Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume.
Only applicants under consideration will be contacted.
About The Port Authority
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.
EQUAL OPPORTUNITY EMPLOYER
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.