Job ID: 35223
Location: LaGuardia Airport
Reporting to the Assistant Manager, Service Delivery – LGA Landside Operations, this position manages the delivery of world-class customer experiences at all points of passenger interaction at LGA Airport. The incumbent will have a passion to satisfy and surpass customer needs and expectations, directing and managing real-time operations to ensure that every customer experience interaction is exceptional. The incumbent will demonstrate innovative strategies and be a champion of the customer in all facets of Landside Operations at one of the nation’s leading domestic gateway and the primary business airport for NYC.
Candidates must present the following qualifications to be considered eligible for this position:
Ideal candidates will present the following profile:
Compensation & Benefits
The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.
How To Apply
The Port Authority of New York and New Jersey offers a competitive salary, an outstanding Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume.
Only applicants under consideration will be contacted.
About The Port Authority
During 2018, the Port Authority handled a projected 137.9 million passengers at its four commercial airports – John F. Kennedy International, Newark Liberty International, LaGuardia and New York Stewart International airports—an increase of 3.8 percent over 2017’s previous record high. Newark Liberty reported a 6.3 percent annual increase, JFK reported a 2.5 percent increase and LaGuardia saw its annual passenger volume rise by 2.3 percent. New York Stewart reported a 44.2 percent surge in traffic, driven in part by new, low-cost nonstop service offered by Norwegian Air to destinations overseas.
To accommodate future airport demand, the Port Authority and its private airport partners have committed an unprecedented $28 billion – the most in agency history – to maintain and build new airport facilities across the system. The level of investment illustrates the Port Authority’s aggressive commitment to creating a network of state-of-the art airport facilities.
At LaGuardia, an $8 billion rebuilding of the legacy airport is in progress, and in December, the first new concourse in Terminal B opened to the public. At Newark Liberty, ground was broken in October for a new Terminal One that will replace the aging and obsolete Terminal A. And at JFK, Governor Cuomo announced in October a $13 billion project to rebuild the airport, including the addition of 4 million square feet to the airport’s north and south sides to increase airport capacity by at least 15 million passengers annually. The first new gates of the redeveloped terminal are scheduled to open in 2023 with projected completion in 2025.
The mission of the Aviation department is to plan, develop, provide, promote, operate and maintain a unified system of safe and secure regional airport facilities, providing the region with unsurpassed global access and restoring the region to its preeminent status as the nation’s gateway for passengers and cargo and to do so with sensitively for the community and the environment.
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EQUAL OPPORTUNITY EMPLOYER
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.