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Jr. Network Engineer

Job ID: 33929
Department: Technology Department
Location: 2 Montgomery Street

Responsibilities

The TEC Network Operations Team provides a 24/7 service for monitoring network status, reviewing performance, and mitigating service interruptions.  Under the direction of the Operations Manager, the candidate will be responsible for:

  • Utilizing and maintaining operational tools to monitor network status and performance
  • Identifying all types of network problems, outages, and impact
  • Troubleshooting with line departments, customer contacts, the TEC Helpdesk, and other parties
  • Working with service providers to mitigate poor network performance or outages
  • Tracking and reporting status on issues and outages
  • Escalating issues appropriately, accurately, and in a timely manner
  • Performing network issue investigations including event correlation and forensics
  • Determining root causes and performing full root cause analysis
  • Interfacing with other groups to collaborate and support network change work
  • Making emergency network and network service changes where necessary
  • Performing device configuration validation and remediation (QA)
  • Managing ticket receipt, updates, escalation, completion, and closeout
  • Updating, maintaining, and following operational/engineering processes and procedures
  • Administering network services tools
  • Validating documentation accuracy
  • Reviewing and updating network diagrams
  • Driving to multiple facilities as requested/required

Specifically, the Jr. Network Engineer:

Is responsible for working as a high performing member of the TEC Operations Team, providing customer service during times of network interruption and/or failure, performing hands-on troubleshooting, and coordinating service providers as well as contractors to mitigate any issues that arise.  The Operations Administrator will be responsible for traveling throughout the Port District supporting the Network Operations Team, overseeing network operations during an outage, supporting the network infrastructure and engineering efforts, monitoring performance, and performing routine maintenance including but not limited to equipment upgrades and testing.

Desired

Ideal candidates will present the following profile:

  • Capability and flexibility to work on a variety of network management platforms and tools
  • Excellent Microsoft tools skills – Outlook, Word, Excel, and Visio
  • Excellent written and oral communication skills
  • Positive mental attitude and excellent teamwork skills 
  • Knowledge of load balancing and application networking
  • Knowledge of wireless networking, access points, controllers, and 4G for network redundancy
  • Knowledge of authentication technologies and servers including ACS and Cisco ISE
  • Knowledge of Cisco Call Manager, Cisco IP phones, and VoIP technology
  • Knowledge of unified communications technologies and SIP
  • Knowledge of video transport, encoding/decoding, and multicasting technologies
  • Knowledge of Optical Transport Network (OTN)
  • Knowledge of Dense Wavelength Multiplexing (DWDM)
  • Knowledge of Coarse Wavelength Division multiplexing (CWDM)
  • CCNA Certification preferred

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.

How To Apply

Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume.

Only applicants under consideration will be contacted.

About The Port Authority

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

EQUAL OPPORTUNITY EMPLOYER

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

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