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Toll Collector

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Job ID: 32658
Department: Tunnels, Bridges & Terminals
Location: Various NY/NJ Facilities

Responsibilities

The Port Authority of NY & NJ is seeking Full-time & Part-time Toll Collectors to fill positions at our various tunnel and bridge toll facilities.

 

Starting Salary: $12.68 hourly. Toll Collectors are eligible for annual step increases up to an hourly salary of $28.32 (subject to collective bargaining agreement).

 

Toll Collectors have the opportunity to become Full-time Toll Collectors, Tolls Supervisors, and often grow into other career opportunities with the agency.

Toll Collectors play a highly visible, front-line customer service role at the Port Authority of NY & NJ toll facilities. Toll Collectors performs routine duties in the collection of tolls from customers operating vehicles at some of the busiest transportation facilities in the region. Toll Collectors are responsible for performing their duties in a manner that creates a favorable impression through exceptional customer service and professionalism.

 

Rotating Tours & Schedules:

Toll Collectors’ work schedule may consist of:

  • approximately 16 – 28 hours per week for Part-time and 40 hours per week for Full-time

  • morning and afternoon tours for Part-time; over night tours available for Full-time positions only

  • tours that start as early as 5:45am and end as late as 12:00am

  • rotating schedules, including weekends and holidays

  • tour schedules that fluctuate from day to day and week to week

  • days off can be different from week to week

 

Locations:

Port Authority toll facilities include the Goethals Bridge, Outerbridge Crossing, George Washington Bridge, Holland Tunnel and Lincoln Tunnel. 

Note - there is limited public transportation access to some facilities.

Qualifications

Candidates must present the following qualifications to be considered eligible for this position:

  • High School Diploma or GED from an accredited institution

  • Minimum of one (1) year work experience in a position where handling money was a primary function

  • Minimum of one (1) year work experience in a position where direct customer service was a primary job function

Desired

The ideal candidate will present the following qualification profile:

  • Experience in a fast paced, high-volume customer service and/or money handling environment

  • Valid driver license

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.

 

Starting Salary: $12.68 hourly. Toll Collectors are eligible for annual step increases up to an hourly salary of $28.32 (subject to collective bargaining agreement). 

 

Toll Collectors are eligible for a comprehensive health benefits package and participation in the New York State and Local Employee’s Retirement System (NYSLERS). 

 

Toll Collectors are also eligible for other benefits, such as paid time off and tuition assistance (subject to the collective bargaining agreement).

How To Apply

Interested candidates should apply to this job by clicking on the Apply Now button and submitting a resume. PLEASE ONLY APPLY TO THIS POSTING ONCE.

 

Only applicants under consideration will be contacted.

 

Testing

Selected qualified candidates will be invited to participate in a written exam. The Toll Collector written exam is designed to assess your abilities in areas such as: Applying Information/Deductive Reasoning; Numeric Facility; Mathematical Reasoning, Reading Comprehension. We will be holding the written exam on August 17, 2018.

 

Candidates who qualify on the written exam will be eligible to be considered for the next step in the evaluation process, an oral interview. The oral interview is designed to measure candidate’s work experience, skill/job fit and ability in the areas such as: Situational Judgment; Customer Service, Understanding and following instructions; Ability to accurately and expeditiously determine toll rates and provide correct change. We will be holding holding interviews August and September, 2018.

 

Only candidates who qualify on both the written exam and oral interview will be eligible for further consideration. Successful candidates will be subject to a comprehensive background check and pre-employment medical evaluation.

About The Port Authority

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

 

 

EQUAL OPPORTUNITY EMPLOYER

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

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