Join our talent network

Program Manager, Change Management, Training and Continuous Improvement

This job posting is no longer active.

Job ID: 31047
Department: Chief Operating Office
Location: 4 World Trade Center


The Port Authority of New York and New Jersey owns and manages infrastructure supporting five lines of transportation business and over 20 facilities throughout the bi-state area that include the Airports, PATH System, Tunnels, Bridges, Terminals, Maritime Ports, and the World Trade Center.  The average annual expenditures for these line businesses exceed $1.3 billion per year in capital investments and $450 million in maintenance expenses (excluding utilities).

The Agency’s vision for Enterprise Asset Management (EAM) is to proactively manage assets throughout their lifecycle to ensure their availability for prescribed use, consistent with prevailing best practices, as promoted by the International Standards Organization under ISO 55000.

Under the direction of the Assistant Director, Operations Programs, and the Senior Program Manager EAM Development, the Program Manager for Change Management, Training and Continuous Improvement will have a key role in the EAM System to bring consistency and support the mandate of creating an agency-wide asset and management standard and to support development of key data input for use in the formulation of the Port Authority Capital Plan. The EAM Manager will develop, monitor and update the EAM Change Management Plan. Since the implementation of the EAM Systems will be executed by multiple integrators for the multiple users, there will be continual change management at the work level, as new maturity points are introduced into the system. This necessitates assuring all end users and integrators are trained consistently to the standards of the EAM Program requirements. The position will work with Maximo, Asset Works, Cognos and other systems, as needed, to provide the necessary training.

This position requires knowledge, experience, and leadership ability to provide the coordination and the integration of complex information systems and maintenance management policies, procedures, and methods.

The selected individual will work with diverse groups of line and staff department personnel, contractors, and tenants to analyze and deliver the Asset Management System, utilizing industry best practices.

Additional responsibilities include, but are not limited to, the following:

  • Coordinate among End User Groups in their implementation. Manage and anticipate upcoming modifications to the system as each engagement is rolled out for each end user. Serve as a liaison between individual integrators and the EAM Program.
  • Coordinate the individual trainers to assure that the Enterprise system standards are being followed, and data quality and quantity will be maintained.
  • Create Maximo training manuals for end user staff and develop and monitor Asset Management Improvement Plan and their regular updates.
  • Attend all EAM Work Group meetings. Monitor developments in each group and manage the Change Management Process for the EAM System by developing and maintaining the EAM Change Management Plan.
  • Participate in the Capital Planning and Execution process. Attend CPOC meetings to assure that concurrent with the project approval process, key projects incorporate required language in contracts, in order to comply with EAM System requirements, as determined by the Work Groups and EAM Governance Board.
  • Coordinate with Technology Department (TEC), end users and their integrator vendors in the training of staff in Maximo, Asset Works and Cognos to assure that training is consistent, and all follow the requirements of the EAM Governance requirements.
  • Maintain active participation in industry organizations, develop and maintain best practices for maintenance and operations in the agency.Cultivate and maintain regular contact and dialog with best of breed organizations worldwide to assure that the agency is implementing best practices.



Candidates must present the following qualifications to be considered eligible for this position:

  • Bachelor's Degree in Business Management, Project Management, Engineering, Architecture, or other related area.Substantial relevant professional experience in the field of Asset Management may be considered in lieu of a Bachelor’s Degree.
  • At least five (5) years of progressively responsible experience in maintenance management, facility operations, systems engineering, or project management.



Ideal candidates will present the following profile:

  • Demonstrated experience in the maintenance management, infrastructure management, or asset management issues including, but not limited to, asset management planning, implementation strategies and training.
  • Knowledge of organizational policies and procedures related to operations, maintenance, project management, contract management, major works, and capital project.
  • Demonstrated experience with any or all of the following: Maximo, Assetworks, Arc GIS, Arc GIS Server, Oracle, COGNOS, SAP, BIM, CAD, RFID, SNMP, GPS enabled handheld/tablet.
  • Demonstrated experience with enterprise information system development and implementation, including development of Concept of Operations, System Requirements, Training Plans, and Change Management.
  • Demonstrated experience in establishing project plans, setting priorities, coordinating activities, and delegating tasks and responsibilities that are multi-faceted and complex.
  • Superior oral, written and presentation skills.
  • Proficiency with MS Excel, MS Project and/or Primavera, MS PowerPoint, and MS Word.

Compensation & Benefits

The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.

How To Apply

Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume.

Only applicants under consideration will be contacted.

About The Port Authority

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than $23 billion in annual wages and $80 billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.


The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

Share this job:

Back to Search Results

Talent Network

Don't see what you're looking for? Join our talent network so we can keep in touch with you!

Join Our Talent Network