Job ID: 30920
Location: JFK Airport
The Manager, Landside & Customer Service Operations will lead an innovative team that maintains and elevates the level of landside customer services and community outreach at JFK International Airport (JFK), while ensuring a safe, secure and efficient landside operation.The day-to-day responsibilities include: planning, organizing, directing, and managing the leadership development and activities of a diverse staff of management, field supervisor and clerical personnel to sustain and elevate customer service programs, support the JFK Redevelopment program, and continue training preparedness for airport emergencies.
Through the direct management of several complex customer service contracts, the successful candidate will:
Candidates must present the following qualifications to be considered eligible for this position:
Ideal candidates will present the following profile:
Compensation & Benefits
The Port Authority of New York and New Jersey offers a competitive salary, an outstanding benefits package and a professional environment that supports development and recognizes achievement.
How To Apply
Interested candidates should apply to this job by clicking on the Apply Now button and submitting a combined cover letter and resume.
Only applicants under consideration will be contacted.
About The Port Authority
Founded in 1921, the Port Authority of NY & NJ builds, operates, and maintains critical transportation and trade assets. Its networks of aviation, rail, surface transportation and seaport facilities annually moves millions of people and transports vital cargo through the New York/New Jersey region. The Port Authority also owns and manages the 16-acre World Trade Center site, home to the iconic One World Trade Center.
The Port Authority of NY & NJ operates the world’s busiest airport system – John F. Kennedy International (JFK), Newark Liberty International (EWR), LaGuardia (LGA), Stewart International (SWF) and Teterboro (TEB) airports. Our airports produce revenues of $2.4 billion and are staffed by more than 1,500 aviation professionals.
The mission of the Aviation department is to plan, develop, provide, promote, operate and maintain a unified system of safe and secure regional airport facilities, providing the region with unsurpassed global access and restoring the region to its preeminent status as the nation’s gateway for passengers and cargo and to do so with sensitively for the community and the environment.
In 2016, the agency’s airports handled more than 130 million passengers and 2 million tons of cargo. Some of the major current capital projects include:
LaGuardia Airport Redevelopment, which will transform LGA into a unified airport with a main terminal, better transportation access with a future AirTrain, more taxiways and best-in-class passenger amenities
Newark Liberty International will be set a new standard for air travel with the redevelopment of Terminal A, and additional updated projects related to Airfield, Parking Garage systems and the redesigning of Landside / Roadways
John F. Kennedy International’s Redevelopment will focus on an interconnected terminal layout, redesign of on-airport traffic patterns, expanded taxiways, world-class amenities and state-of-the-arte security technology
EQUAL OPPORTUNITY EMPLOYER
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.